Clients have the right to:


  • Receive humane care and treatment, with respect and consideration

  • Receive services that are culturally sensitive and suitable to your needs

  • Have your record and the information you give in therapy sessions kept confidential. Exceptions in the Health Insurance Portability and Accountability Act (HIPAA) Privacy Notice and state and federal laws include:

    • a. You are a danger to yourself or others

    • b. You are gravely disabled (unable to care for yourself)

    • c. In cases of child abuse or suspected child abuse

  • Accurate information concerning diagnosis, treatment, risks, and prognosis of an illness or health condition

  • Reasonable alternatives to care at Acacia or outside of Acacia

  • Take part in decisions about your health care, including the right to refuse treatment, except as provided by law

  • A second professional opinion regarding diagnosis or treatment

  • Have a medical professional explain the benefits, risks and side effects of any medication prescribed

  • Participate actively in decisions regarding one’s healthcare and treatment

  • Accessible information regarding the scope and availability of services

  • Be informed about any legal reporting requirements regarding any aspect of screening or treatment

  • Review or ask for a copy of your medical records upon request and written authorization, and ask that they be amended (changed) or corrected

  • File a complaint with the Director of Acacia 

  • Get help understanding your rights and filing a complaint or appeal

  • Revoke your authorization to release except to the extent that action has not already been taken

  • A copy of any fees and charges related to your visit

  • Know that sexual intimacy in a professional relationship is never appropriate. You should report it to the state Grievance Board


Clients have a responsibility to:


  • Provide complete and accurate information about one’s concerns, to enable proper evaluation and treatment

  • Ask questions to ensure an understanding of the condition or problem

  • Tell your provider if you do not understand or do not agree with the plan

  • Show respect to health personnel and other patients

  • Arrive on time for appointments

  • Reschedule/cancel an appointment 24 hours or more before your appointment so another person may see a provider

  • Pay bills or file health claims in a timely manner

  • Use prescription or medical devices for oneself only

  • Inform the practitioner(s) if one’s condition worsens or an unexpected reaction occurs from a medication

  • Provide requests for permission to release health records in writing to Acacia



If you have a complaint about your protected health information under the Health Insurance Portability and Accountability Act (HIPAA), call FBHP at (303)432-5950.
Or write to: United States Department of Health and Human Services, Office for Civil Rights, 200 Independence Ave. S.W., Room 515F, Washington, D.C. 20201.

Call or Text us today 888.699.4873

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© 2014 by Acacia Counseling and Wellness